Privacy Policy

This Privacy Policy describes how Home Hero collects, uses, and protects your personal information when you use our website, mobile apps, and related services. We aim to keep this short, plain-spoken, and honest.

• Contact information (name, email, phone)
• Account credentials
• Job details, photos, and messages you submit
• Usage and device information (e.g., IP, user-agent)

Payments are processed by trusted third-party providers such as Stripe. Home Hero does not store credit card numbers on our servers.

• Operate and improve the platform
• Facilitate transactions between homeowners and providers
• Provide customer support
• Comply with legal obligations

We may share information with service providers, payment processors, and legal authorities when required. We do not sell personal information.

Information is retained only as long as necessary for operational, legal, or regulatory purposes. You can request deletion at any time.

We implement reasonable safeguards — including encryption in transit, access controls, and audit logs — but no system can guarantee absolute security.

You may request access, correction, or deletion of your data by emailing privacy@thehomehero.app.

EU residents have rights under GDPR, including access, rectification, erasure, restriction, and data portability.

California residents may request disclosure of collected data and request deletion. Home Hero does not sell personal information.

Home Hero is not intended for individuals under 18 years old.

Information may be processed in the United States.

We may update this Privacy Policy from time to time. Continued use of the platform constitutes acceptance of the updated policy.